Tour Cancellation Policy

Bookings are made to our office by email:

[email protected] ,  by facsimile or telephone and shall be confirmed within 7  working days for tours and within 48 hours for hotel booking.

Payment method
Full settlement should be received no later than 30 working days prior to passenger s’ arrival. Payment should be made by telegraphic transfer, internet transfer to our following account details:

Account Name: Discovery Indochina Co., Ltd
Account Number: 3428625
Bank name: ANZ Bank
Address: 14 Le Thai To str., Hanoi, Vietnam
Tel: +844-8 258190

Or by major credit cards ( Visa/Master card only)

All trips require a non-refundable deposit of US$100 per person. The deposits will confirm your reservation until 30 days prior to trip departure, at which time the balance of the trip is due. If the balance is not paid in full by the due date, we will regard the booking as cancelled.

All cancellation must be informed in writing either to: [email protected]
by email or fax  to +84-4-7164133. The following scale of charges will be payable depending when the notification of cancellation is received. This is general policy except peak season and/or otherwise stated.

+ For tours booking

If notification of cancellation is received 

> 30 days or more before arrival: no cancellation charge, but US$100 is forfeited

14-29 days before arrival: 10%
3-13 days before arrival: 40%
2 days before arrival: 100 %

Travel Insurance
Trip insurance is required for our trips. An insurance policy number for  our all-inclusive travel insurance, which includes trip cancellation, medical, and other coverage, should be confirmed upon your trip departure.

Tour cost

Tour costs and what inclusion/exclusion are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour fee includes: accommodations in double/twin occupancy and most meals, all transportation during the tour, entrance fees , and services of a local tour guide. Tour costs are based in USD and per person. No refunds will be given for unutilized services


Voucher will be issued by Discovery Indochina  after the booked trip is confirmed and  payment  is completed. A service voucher will be sent by email/fax or snail mail  to passenger.


No refunds nor exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member. Discovery Indochina is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Discovery Indochina will endeavour to substitute a suitable arrangement of similar value.

Discovery will act as an intermediary between the clients and other services suppliers such as air, train, boat hotels in the event of any complaint.

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Tour Cancellation Policy  |  Hotel Cancellation Policy  | Flight Cancellation Policy 


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About Us

Hotel Vietnam Online is most professional, reliable and competitive Online Travel Reservation System in Vietnam. Owned by Discovery Indochina Co.,Ltd well known in the Internet industry for prompt and high quality service .
With our bulk buying power we can negotiate better hotel deals than other travel retailers and in turn offer you the advantage of these discounts.

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