Hotel Cancellation Policy


 
Hotel
Cancellation Policy
Should you have to cancel your reservation pleas
e keep us informed in writing either to email : [email protected] or by  fax  to +84-4-7164133. Cancellation must be reported to us, not to the hotel. The following scale of charges will be levied depending when the notification of cancellation is received. This is general policy except peak season and/or otherwise stated.

 Cancellation charge:

  If notification of cancellation is received  >14 working days or more prior to arrival:
No cancellation charge

but

US$ 10. 00 plus a credit card processing fee of 3.5% will be applied.
  If notification of cancellation is received between 7-14  working days (not including Sat, Sun & Public Holidays) or more prior to check-in date :
Cancellation charge of   10%

 

 rate plus a credit card processing fee of 3.5% will be applied.
  If notification of cancellation is received less than 2-6  working days (not including Sat, Sun & Public Holidays) prior to check-in date:
Cancellation charge of
  40%

 

 rate plus Bank Fee 3.5 % will be applied.
  If notification of cancellation is received less than 2  working days (not including Sat, Sun & Public Holidays) prior to check-in date:
Cancellation charge of   100%

 

 rate. ( full length stay will be charged)
  If cancellation is failed to make, full charge of your booking is applied.
     

P

re-payment
Your credit card will be charged upon confirmation by
 Discovery Indochina  responsible for the reservation.

Changes
Should you need to make any changes to your reservation you have to contact the
 Discovery Indochina responsible for your reservation.

Room Charges/Additional Costs
Your credit card will be charged for the number of nights that you have reserved. Should you wish to prolong your stay please contact the
 Discovery Indochina  indicated on your confirmation voucher. Please note that you are responsible for any extras (telephone, mini-bar, laundry etc) and these charges should be paid to the hotel directly.

Alternative Hotels
Our booking form allows you to indicate "make reservation only in this hotel" or "if requested hotel is fully booked, we will suggest an alternative hotel of similar standard and value.

Booking Guide   |  Our Commitment |  Privacy

Tour Cancellation Policy  |  Hotel Cancellation Policy  | Flight Cancellation Policy 

 


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Hotel Vietnam Online is most professional, reliable and competitive Online Travel Reservation System in Vietnam. Owned by Discovery Indochina Co.,Ltd well known in the Internet industry for prompt and high quality service .
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