Flight Cancellation Policy

Cancellation Policy
Should you have to cancel your reservation pleas
e keep us informed in writing either to email : [email protected] or by  fax  to +84-4-37164133. Cancellation must be reported directly to us, not to the hotel. The following scale of charges will be levied depending when the notification of cancellation is received. This is general policy except peak season and/or otherwise stated.

 Cancellation charge:

No cancellation charge, but 3.5% credit card fees plus an administration fee of US$10

will be levied.

  Once the tickets are issued
Cancellation charge of   40%


 rate plus Bank Fee 3.5 % will be applied.
  None refundable if tickets are lost or torn off.
  If cancellation is failed to make, full charge of your booking is applied.


Your credit card will be charged upon confirmation by
 Discovery Indochina  responsible for the reservation.

Should you need to make any changes to your reservation you have to contact the
 Discovery Indochina responsible for your reservation.

Room Charges/Additional Costs
Your credit card will be charged for the number of nights that you have reserved. Should you wish to prolong your stay please contact the
 Discovery Indochina  indicated on your confirmation voucher. Please note that you are responsible for any extras (telephone, mini-bar, laundry etc) and these charges should be paid to the hotel directly.

Alternative Hotels
Our booking form allows you to indicate "make reservation only in this hotel" or "if requested hotel is fully booked, we will suggest an alternative hotel of similar standard and value.

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Tour Cancellation Policy  |  Hotel Cancellation Policy  | Flight Cancellation Policy 


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About Us

Hotel Vietnam Online is most professional, reliable and competitive Online Travel Reservation System in Vietnam. Owned by Discovery Indochina Co.,Ltd well known in the Internet industry for prompt and high quality service .
With our bulk buying power we can negotiate better hotel deals than other travel retailers and in turn offer you the advantage of these discounts.

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