Flight Cancellation Policy
Should you have to cancel your reservation please keep us informed in writing either to email : [email protected] or by fax to +84-4-37164133. Cancellation must be reported directly to us, not to the hotel. The following scale of charges will be levied depending when the notification of cancellation is received. This is general policy except peak season and/or otherwise stated.
No cancellation charge, but 3.5% credit card fees plus an administration fee of US$10
will be levied.
Once the tickets are issued
Cancellation charge of 40%
rate plus Bank Fee 3.5 % will be applied.
None refundable if tickets are lost or torn off. If cancellation is failed to make, full charge of your booking is applied.
Your credit card will be charged upon confirmation by Discovery Indochina responsible for the reservation.
Should you need to make any changes to your reservation you have to contact the Discovery Indochina responsible for your reservation.
Room Charges/Additional Costs
Your credit card will be charged for the number of nights that you have reserved. Should you wish to prolong your stay please contact the Discovery Indochina indicated on your confirmation voucher. Please note that you are responsible for any extras (telephone, mini-bar, laundry etc) and these charges should be paid to the hotel directly.
Our booking form allows you to indicate "make reservation only in this hotel" or "if requested hotel is fully booked, we will suggest an alternative hotel of similar standard and value.