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 Frequently Asked Questions

Q: How does the reservation system work?
A: Our online booking system is  simple:
1. Select a hotel from our hotel listings. Then simply complete and submit the Booking Enquiry Form. A separate form is required for each hotel.

2. We will then check  the room availability at requested hotel. After which, you will receive an Email Reservation Confirmation from us, advising you of the details of your booking and the total amount due

3. Once prepayment is made by credit card or bank transfer, we will send you a hotel voucher (by email), which can be presented upon your check-in at the hotel. Our cancellation policy will apply as it will be treated as a confirmed order. If your hotel request is not available no charges will apply.

Q: How can I search for a hotel?
A:
When you are looking for an accommodation on our website, you have 3 choices to search for a hotel. Either you can click on city destination in the map or you can use the search browse to select the  hotel category or you can use our menu bar, then the results will come up for the selected location. If the City or a Hotel you wish to visit is not yet listed on our web site, please feel free to
contact us. We will still be able to identify it and make reservation for you.

Q: How do I  know which type of room to book?
A: Rooms are often quoted on Single, Twin or Triple occupancy and on standard basis. A specific room type, hotel category can be found on our system.

Q: Once I submit the reservation form is my room confirmed?
A: Yes, normally your reservation is  confirmed within 24hr. However, due to high demand  in high season or the temporary unavailability of the hotel's computer reservation system your reservation is then still on waiting list. In such cases  we will try to have room confirmed or look for alternate hotel pending your request.

Q: Are the rates per room or per person ?
A:
This will depend on the information published on the rates page, however we normally charge either as a single, twin (double) or triple occupancy. (A triple rate will usually include an extra bed or 2 adults and 1 child requiring extra bedding. Trip rate is also included breakfast and all taxes).

Q: Are children charged the full room rate?
A:
Rates are normally reduced for children under the age of 12 years.

Q: Is breakfast included ?
A: Normally our offer is inclusive of breakfast and taxes. Sill each hotel has a different policy on whether or not breakfast is included in the rates. Please check the details on the rates page of the hotel to find out the inclusion/exclusion.

Q: Why are your rates so attractive?
A: We as local people,  are in position to make a good offer to you thanks to our great relationship with  hotel suppliers, and to our important purchasing power.

Q: Do you provide airport transfers ?
A: Yes. If you require for airport transfers please do let us know  we will confirm the price and details by email. The price is based on a prepayment basis. A limousine service is also provided upon request.
Please note that the public taxi stands at all major airport which can provide an economic method of transport to your hotel. Please make sure that you agree a price before jumping in the cap and that the meter is on to avoid any possible confusion afterward.

Q: Do I need to call the hotel directly to reconfirm my booking?
A:
No need! When your booking is confirmed and prepaid at hotelvietnamonline.com, the service is guaranteed. If you need further assurance, or assistance, please contact us  on our  email: info@hotelvietnamonline.com; tel. no.:+844 7 164132 or 24 hrs on call service +844 92390617

Q: How do I check-in at the hotel?
A: Please present your hotel voucher to the hotel's reception staff upon check in. As the hotel already has your booking on record, your email hotel voucher is not essential, but may be useful as verification and for contact information.

Q: How do I check-in at the hotel?
A:
Check-in time : from 12.00 p.m. (noon time)
Check-out time :
before 12.00 p.m. (noon time)
Early check in and late check out are subject to availability and to  hotel policies.

Q: What if I wish to extend my stay?
A:
To continue to take advantage of our good offer, you should contact us
directly. If you book directly with the hotel to extend your stay, you will be charged a different rate to our prices (public rate).

Q: Can I change my reservations after I submitted the reservation form?
A:
Yes,  please send us your booking details (booking reference, group name, arrival date...) and the name hotel you want to change to within 7 days before the check-in date. We then will process the amendment and make reconfirmation with you.

Q: When do I need to pay for my room?
A: Prepayment is required once making reservation with us. 

Q: Can I change my booking after payment?
A: Yes.

Q: Can I book directly to the hotel?
A: The special rates listed on our web site are only available through our service. If you would like to make a reservation directly with the hotel you will need to contact them directly, and then the public rate might be applied.

Q: What is your hotel room cancellation policy?
A: We understand that there can be occasions where you may unfortunately need to cancel your reservation. We try to be as flexible as possible even allowing for late cancellation. Our Cancellations policy as follow:
   

·      >14 days or more before arrival: no cancellation charge, but US$ 10  for
          administration charge per booking ,
and a credit card processing fee
           of 4% will be levied

·         7-13 days before arrival: 10%

·         2-6 days before arrival: 40%

·      < 2 days before arrival: 100 %

Q: If you have any other question or requirement please do not hesitate to contact us

Hotel Vietnam Online Reservation
63A Cuabac str., Hanoi, Vietnam
Phone: + 84-4-3716412
Fax: + 84-4-4-37164133
Hotline:+84-912390617
Email:
info@hotelvietnamonline.com

 

 


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